About Us
Facilities
Multi-Homed to the Internet
Multiple links to the Internet through a diversity of providers provides redundancy and speed to your Internet destination. As the Internet constantly grows and changes, our equipment continuously analyzes all available paths, sending your data through the shortest and most efficient route possible. Should one of our links to the Internet fail, routers automatically and instantly utilize an alternate path to your destination.
Climate-Controlled, Secured Environment
Servers and communication equipment are housed in a limited-access environment which is maintained at a temperature between 67 and 70 degrees 24 hours per day. Access is restricted via both biometric and card-key verification, digitally recorded, and monitored by security personnel. Door Access, Motion, and Vibration intrusion detection devices are utilized in all critical areas with central monitoring and direct police notification.
Uninterruptible Power Supplies provide backup power
UPS systems are employed to keep our facilities up and running in the event of a prolonged power outage. All power is filtered through the UPS systems, protecting equipment against spikes and brownouts. All power fluctuations are recorded and reviewed periodically to pinpoint power problems or irregularities. Ten 2.1 Megawatt Diesel generators employ military grade continuous power generation methods to provide 21 Megawatts of capacity to the data center.
"We Answer The Phone"
If you hate phone menus, press 1! At ACS, we hate phone menus too. And we don't believe in subjecting our customers to them. This may sound trivial, but if you've ever been caught in phone menu hell, or have been unable to get even the simplest question answered, you will appreciate this simple service. You will always be able to talk to a person to resolve your problem or leave a message for the appropriate person without being on hold for extensive periods of time. If a technician is not immediately available, your message is taken by an operator and immediately sent to a technician's desk or alpha-pager. A return call to you is initiated as soon as possible. If the call is urgent, the urgency of your issue is transmitted to that individual and will receive the proper attention.
Proactive Monitoring
Our monitoring service often allows us to know before you do when you are experiencing a network connectivity problem. We remedy many problems without the client ever knowing there was a problem. When appropriate, we provide an E-mail or phone call to alert you to the nature of the problem and its impact on your operations. You should know why something happened. Whenever a network problem occurs, we strive to provide you not only with knowledge of the problem but also why it happened and what was done to correct the problem.
History
Application Control Systems, Inc. was founded in 1988 to provide software and computer services to businesses in the San Francisco Bay Area. Development of business applications in the accounting, banking, and inventory-distribution areas combined with acquiring of core customers occupied the first few years of growth. Systems analysis and software development for clients resulted in the development of systems for General Ledger, Accounts Receivable, Accounts Payable, Order Entry, Warehousing, Time Management and Billing, and Electronic Banking. These systems were developed for midsize and large computer systems with the additional capacity for providing these services in an "On-line" environment for clients not able to purchase their own machines. These services provided clients with terminals and printers at the client location for input and output functions while all data and computing functions were housed at the ACS data center much like Application Service Providers function today.
With the growing use of personal computers, ACS began offering network support services to new and existing clients. These services and the addition of the Internet have led to the current ACS company profile of an Internet Service Provider with complete Network Integration Services and an in-depth knowledge of Applications and Systems. Today ACS provides Wide Area Network connections for both Internal Corporate Connections as well as Internet connectivity including DSL, T1, Frame-Relay and others. Consulting services include Wide Area and Local Area Network Design functions as well as Software and Hardware vendor selection. Hosting services encompass web site hosting on ACS servers as well as dedicated server hosting.
Customer Relationships
are important to us
ACS strives to provide you with the level of service we like to receive from our vendors. We are not striving to be the biggest company in the computer business, just the best. We think a legitimate concern for our customers and the application of common sense to problems is the way to accomplish this goal.
Customer Renention
Our customer retention rate exceeds 95%. We do the best job possible for our clients because we want to keep you as a satisfied customer.