"We Answer The Phone"
If
you hate phone menus, press 1! At ACS, we hate phone menus too. And we don't believe
in subjecting our customers to them. This may sound trivial, but if you've ever
been caught in phone menu hell, or have been unable to get even the simplest question
answered, you will appreciate this simple service. You will always be able to
talk to a person to resolve your problem or leave a message for the appropriate
person without being on hold for extensive periods of time. If a technician is
not immediately available, your message is taken by an operator and immediately
sent to a technician's desk or alpha-pager. A return call to you is initiated
as soon as possible. If the call is urgent, the urgency of your issue is transmitted
to that individual and will receive the proper attention.
Customer relationships are important to us
ACS strives to provide you with the level of service we like
to receive from our vendors. We are not striving to be the biggest company in
the computer business, just the best. We think a legitimate concern for our customers
and the application of common sense to problems is the way to accomplish this
goal.
We should know before you do that your network has a problem
Our monitoring service often allows
us to know before you do when you are experiencing a network connectivity
problem. We remedy many problems without the client ever knowing there was
a problem. When appropriate, we provide an E-mail or phone call to alert
you to the nature of the problem and its impact on your operations. You
should know why something happened. Whenever a network problem occurs,
we strive to provide you not only with knowledge of the problem but also
why it happened and what was done to correct the problem.
We are in business for the long term
Our
customer retention rate exceeds 95%. We do the best job possible for our
clients because we want to keep you as a satisfied customer.
